Delivery and returns

Shipping & Delivery

Our standard handling time is one (1) business day. Most of the orders shipped on the same or next business day from tha date order received. Please allow 3 – 6 working days for delivery depending on your location. If an item is out of stock we will inform you of the expected delay if any. Most of the items we offer priced including Free Ground shipping within Continental US. For items shipping to Hawaii & Alaska Free Shipping policy is not applicable. Other items are priced FOB Belleville, NJ 07109.

Standard shipping methods:

FedEx:

Items up to 150 lbs can be shipped using Ground, 3rd Day, 2nd Day or Next Day Express service. 2nd Day and Next Day orders must be received before 1:00 p.m. (EST) Monday – Friday, in order to be shipped on the same day. Transit time may be affected due to weather conditions and other emergency cases void the guarantee and could result in a delay to the scheduled delivery date.

Truck Freight:

We use multiple trucking carriers to ship items that weigh more than 150 lbs. Residential delivery fee will apply to all shipments sent to residential and rural areas.

International Orders:

All international orders under 150 lbs shipped via FedEx International. All international orders above 150 lbs each shipped via truck freight carrier of our choice. When you purchase items outside of the United States, you are responsible for all applicable Customs & Duty fees.

If you received a shipment that has been damaged while in transit, contact us immediately 973-344-5313 or email to info@magisterhyd.com

Return Policy

If you need to return an item purchased from Magister Hydraulics, contact us within 30 days for return instructions and RMA number. We try to provide as much convenience as possible however freight cost of returning items would have to be paid by our customers. Standard restocking fee may apply in the amount of 15%. We will try to make it right for you and wave a restocking fee depending on item and circumstances. Custom made items are not eligible for a return, please choose carefully at the time of purchase.

Once you notified our customer service, please ship the items to:

Magister Hydraulics
Returns Department
41 Montgomery Street
Belleville, NJ 07109

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